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Hello Audrius,
Thank you very much for contacting us and allowing us the opportunity to assist you.
PokerStars takes a very strict stance on changing User IDs. In an ideal world, there would be no changing of PokerStars User IDs, just as it is not normally possible to change your identity when playing in live poker games.
That said, we accept that there will, very rarely, be situations where it is reasonable to allow such a User ID change. We are willing to allow you to change your User ID on this occasion.
We have granted your account the appropriate privileges. Please follow these steps and email us to let us know that you have changed User ID:
1) Restart the PokerStars software.
2) Select 'Account', and then 'Create Account' from the PokerStars Lobby.
3) Follow the on-screen instructions to create a new User ID. Be VERY careful about selecting your new User ID, as it will not be possible for you to change your User ID again.
4) Once the new account has been created, please select 'Play Now'. You will be prompted to validate your email address by entering the validation code sent to your registered email address and pressing 'Validate'.
5) To enable us to transfer any funds on your existing account to your new account, please select 'Cashier' -> 'Transfer' and enter all your personal details in the real money form.
6) Email us and let us know that you have changed User IDs, and if you have any, we will transfer your money balances, Frequent Player Points (FPPs), VIP Player Points (VPPs), and any tournament tickets to your new account.
7) If you have set a table limit or deposit limit on your old account, you will need to establish new limits in your new account as they are not being transferred over.
As a consequence of this User ID change, please be aware that if you have any, you will lose access to records like hand histories and financial data from your previous User ID in the PokerStars software. Please note, that you will lose all statistics from Home Game Clubs and, if you so wish, will need to rejoin those clubs with your new User ID. In addition, if you are a poker school member; you will lose access to your poker school account as well as league points, blogs and any forum posts. You are welcome to register your new User ID.
Finally, given that we have allowed you to change your User ID to protect your privacy, we would expect that you will keep your new User ID confidential.
Thank you for your cooperation, and please let us know if there is anything else that we can do to assist you.
Regards,
Ana C.
PokerStars Support Team
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