idomiai kazkaip pokerstarai sureagavo del refundo:
Thank you for your email.
We have reviewed your playing history for Tournament # 915511341, 915510295 and 915510476, and found that you missed a substantial portion of this tournament. As we consider you a valued player at PokerStars we have issued a credit of XXXX to your account.
Please understand that we did not suffer any server-side problems or disconnection during this tournament. Your issues seem to have been local to your computer or Internet Service Provider (ISP); otherwise many players would have been disconnected, and that was not the case. Part of the inherent risk of playing poker on the Internet is the possibility that Internet connections may fail for any number of reasons. From a practical business standpoint, it is impossible for us to be responsible for the Internet connections of our players.
Rule 18 of our tournament rules states, in part:
"18. By participating in a tournament, a player accepts the risk of Internet disconnection, due to problems with the connection between their computer and the servers, lag or freeze or some other problem in the player's computer or the Internet.
* a. PokerStars does not accept any responsibility for a player disconnect except in the case of a server crash."