Man taip jau gera savaite vyksta, zaidziu ps.dk. Nors ir sekiau support'o instrukcijas, vakar visvien pakibo karteli, nors rodos veikia stabiliau. Jei bandysit sekt instrukcijas, turekit omeny kad visi nustatymai PS kliente NUSIRESET'INS.
INSTRUKCIJOS:
> > >Thank you for your email, is a pleasure help you.
> > >
> > >We are sorry to hear about your recent issues. To investigate the cause,
> > It would be helpful if you could send us the program Log Files and Network
> > Status Report for the PokerStars program.
> > >
> > >First please close PokerStars in order to elevate the program to
> > Administrator and allow the software to save the Network Status Report.
> > >
> > >To do this, you will need to right click the PokerStars shortcut and
> > select "Run as Administrator" and Select "Yes" to the UAC notification
> > message to launch the client.
> > >
> > >Once PokerStars has loaded please click on Help -> Show Network Status.
> > When this dialog opens click on the Report button. This report is saved to
> > your PokerStars Settings folder which you will need to locate and send to
> > us for review. To send this to us please do the following:
> > >
> > >1. Open the Main Lobby
> > >2. Go to Help
> > >3. Go to Open My Settings Folder and click the Open My Settings button
> > >4. Locate the file NetworkStatusReport.log or NetworkStatusReport then
> > copy and paste it to your Desktop
> > >5. Open the Main Lobby again
> > >6. Go to Help and Log Files
> > >7. Click on "ZIP & SAVE" button to save the log files as ZIP file
> > >8. Save the file to your Desktop (you may have to navigate to the Desktop
> > as the default location is the PokerStars Settings Folder)
> > >9. Reply to this email
> > >10. Click on Attach File (or similar option)
> > >11. Select the NetworkStatusReport.log or NetworkStatusReport *and* the
> > ZIP files located on your Desktop (or wherever you chose to save the file)
> > >12. Click OK and send the email
> > >
> > >Once we have received the above information we will take a more in-depth
> > review and provide a response.
> > >
> > >Other questions, please let us know.
> > >
> > >Regards,
> > >
> > >Rogerio
> > >PokerStars Support Team
SPRENDIMAS:
Thank you for your email and the attached files.
We are sorry for the problem you have experienced. After the review of the provided log files, we could see that the user.ini file, with your PokerStars settings and preferences, might have gone corrupted. In this scenario, our application may not work as desired.
To solve this issue please delete your User.ini or User file. If you are able to open PokerStars the easiest way to access this file is to open the Main Lobby then click on the 'Help Menu' on the right, then 'Open My Settings Folder'. Once you have done this make sure you close the PokerStars software and then delete the User.ini or User file.
Please note that deleting this file will revert all user defined options to their default setting and you will need to set those options again manually.
If anything happens again, please send us an updated version of log files. In addition, please confirm if you are using any third party tool while on PokerStars.
Regarding your refund request, we have forwarded your email to our Refunds Team. They will review your claim and respond as soon as possible.
Your patience is appreciated.
Regards,
Beata
PokerStars Technical Specialist