Rasiau i supporta ir nusiunciau jiem loga savo disconnecto. Atrase :he Network Status Report (NSR) you provided verifies this issue stems from a local problem and not from our site. This report runs a ping trace to various websites around the world to test your connection in general.
Please allow us a moment to break down that report and demonstrate. The set of traces listed below are ran to Australia, Cambridge (UK), US West and East coasts, (US) Manx Telecom (IOM), and the Pokerstars.com Website (IOM). With the exception of the PokerStars website, none of the other servers belong to PokerStars nor are they related to your connection to our servers. We use these sites to test your overall connection and path of data communication. We have only included small snippets of each trace and you may review the file you sent to review the entire path.
As you can see the traces fail starting at hop # 1 for all sites traced.
Hop #1 belongs to your router, which means that it may be blocking our software from connecting properly, as sometimes the default firewall that routers have can interfere with our client’s connection. Most routers are fine pieces of equipment, but sometimes they need to be updated and configured for online gaming software.
Please set the trigger (automatic port forwarding) for the following ports: 26002, 443 and 22.
Using a Web browser, bring up your router's configuration page. By default, the URL is 192.168.0.1 (or similar), the user name is "admin", and the password is blank. Once you have accessed the router configuration page follow these instructions as a guideline (exact instructions may vary depending on router model).
1. Click the Advanced tab
2. Click the Applications button
3. Click the Enable button
4. After Name, enter "PokerStars" or anything you wish to label this setting
5. After Trigger Port, enter 26002
6. After Trigger Type, choose TCP
7. After Public Port, enter 26002
8. After Public Type, choose TCP
9. Click "Apply"
10. Repeat these instructions for ports 443 and 22
Some players have also reduced the Maximum Transmission Unit (MTU) setting from 1,500 to 1,200 with excellent results. We recommend you to use the value of 1,312 as theoretically speaking it will be compatible with most equipment running on 53 byte packet sizes.
Updating the firmware on the router may also stabilize the connection, but if it does not then you may need to acquire a different model or a different brand of router, or work without a router (running your cable/DSL modem directly to your computer). As a router provides some minimal natural firewall capabilities, we do recommend using a router.
To upgrade your firmware, please contact the router vendor or manufacturer.
We suggest using a wired connection from your computer to your router as wireless connections (WiFi) are generally speaking less stable. If you use a wireless connection, please check to see if your router has a Turbo or G option and turn it off. For example, in the wireless option of your router's configuration page, you may find a field with 'B/M/G Mixed' which can be changed to 'B/M Mixed'. This will disable the G option. Some "Super-G" or "Super-G Turbo" routers have a problem running in Turbo mode. Apparently they use "channel hopping" to bond multiple channels in support of this feature, but it is highly susceptible to interference from other 2.4GHz wireless networks and devices. Turning off the channel hopping feature (or the Super-G/Super-G Turbo mode) of such devices will turn them into a standard 802.11g wireless device and may make them more stable. Please contact your router vendor or router documentation for more assistance with turning off these features of your router.
If you have additional questions, please do not hesitate to contact us again.
Regards,
Andre
PokerStars Technical Specialist